Returns & Refund Policy
OLAY Returns & Refund Policy
We want you to feel confident and satisfied with every OLAY Skincare purchase. If for any reason you are not completely happy with your order, we’re here to help with returns and refunds under the guidelines below.
Eligibility
This return policy applies only to items purchased directly from olay.com (our official website).
If you purchased OLAY products from another authorized retailer, please follow that retailer’s return policy.
Return Window
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You may initiate a return within 14 days of receiving your order.
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After 14 days, we cannot accept returns or issue refunds.
Product Condition
To qualify for a return, products must be:
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Unopened and unused
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In their original condition and packaging
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With seals intact
⚠️ Due to hygiene and safety standards, we cannot accept returns on opened or used skincare products unless the item arrived damaged, defective, or incorrect.
How to Start a Return
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Contact our support team at 📧 contactolayus@gmail.com within 14 days of delivery.
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Provide your order number, reason for return, and photos if the item arrived damaged or defective.
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Our team will provide detailed return instructions and the correct return shipping address.
Return Shipping
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Return shipping costs are the responsibility of the customer, unless the item was delivered damaged, defective, or incorrect.
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We recommend using a trackable shipping service to ensure your return is safely received.
Refunds
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Once your return is received and inspected, we will issue a refund to your original payment method within 2–5 business days.
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Shipping fees are non-refundable, unless the return is due to our error.
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Refund times may vary depending on your bank or payment provider.
Non-Returnable Items
The following items cannot be returned:
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Opened or used skincare products
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Items marked as Final Sale
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Gift cards
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Promotional or free items
Exchanges
At this time, we do not offer direct exchanges. If you wish to try another product, please place a new order after returning the original item.
Questions?
We’re here to help you every step of the way. For any return or refund inquiries, please contact us at:
📧 contactolayus@gmail.com
Thank you for choosing OLAY Skincare. We appreciate your trust in our products and are committed to making your skincare experience smooth and satisfying.